Refund policy
Return & Refund Policy
Last Updated: September 15, 2026
At WEXARO, we want you to feel confident about your purchase. This Return & Refund Policy explains the conditions for requesting a return, refund, replacement, or order cancellation.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be in substantially the same condition in which it was received and include its original accessories and components.
To start a return request, contact us at wexaro@outlook.com and provide:
- Your order number
- The email address used for the purchase
- The reason for your request
- Photos or videos of the product when necessary to evaluate the issue
Please contact us before sending any product back. Return instructions must be provided by WEXARO before a return is shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at wexaro@outlook.com.
Include your order number and clear photos or videos showing the issue. We will review the request and, when applicable, provide an appropriate solution, which may include a replacement or refund.
Change of Mind
If you change your mind about your purchase, contact us within the 30-day return period.
The product must meet the eligibility requirements described above. Return shipping costs may be the customer's responsibility when the return is not related to an error, defect, or damage attributable to WEXARO.
Pre-Order Cancellations
The Burgundy and Glacier Blue variants of the TORRAS FlashEye-Dot Smart Display Charger are pre-order products and are scheduled to ship within 15 days after purchase.
If you wish to cancel a pre-order, contact wexaro@outlook.com as soon as possible.
If the order has not yet entered fulfillment or been shipped, we will review whether cancellation is still possible. Once an order has been shipped, it will be handled according to our standard return procedure.
Order Cancellations
We begin processing orders as quickly as possible. If you need to cancel or modify an order, contact us immediately.
We cannot guarantee cancellation or modification after fulfillment has begun or the order has been shipped.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to the original payment method.
After WEXARO processes a refund, your bank or card issuer may require additional time to post the funds to your account.
Non-Returnable Items
Returns may be refused when a product:
- Shows signs of misuse, abuse, or damage caused after delivery
- Is missing essential components or accessories originally included
- Is returned without prior authorization when authorization was required
- Falls outside the 30-day return period, except where otherwise required by applicable law
Nothing in this policy limits rights that customers may have under applicable consumer protection laws.
Contact Us
For returns, refunds, cancellations, or questions about this policy:
WEXARO
Operated by ZatoCase LLC
4800 N Federal Hwy
Boca Raton, FL 33431
United States
Email: wexaro@outlook.com