Shipping policy
Shipping Policy
Last Updated: September 15, 2026
Thank you for shopping with WEXARO. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders for in-stock products are processed before being handed over to the shipping carrier. Processing times may vary depending on order volume, product availability, weekends, and holidays.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Pre-Order Products
Certain product variants may be offered on a pre-order basis.
For the TORRAS FlashEye-Dot Smart Display Charger, the Burgundy and Glacier Blue variants are currently pre-order items.
These pre-order variants will be shipped within 15 days after purchase.
Please note that this is the estimated time for the order to be shipped, not the final delivery time. Transit time begins after the package has been handed over to the carrier.
Products or variants that are not identified as pre-order items are processed under our standard order processing procedure.
Shipping & Delivery
Delivery times vary depending on the destination, carrier operations, customs procedures when applicable, weather conditions, and other circumstances outside WEXARO's reasonable control.
Any delivery estimate displayed at checkout is an estimate and should not be interpreted as a guaranteed delivery date unless expressly stated otherwise.
Tracking Information
When tracking is available, customers will receive tracking information after the order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at wexaro@outlook.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Lost, Delayed, or Damaged Packages
If your shipment appears significantly delayed, lost, or arrives damaged, please contact us at wexaro@outlook.com with your order number and relevant information so we can review the situation.
Shipping carrier delays and circumstances outside our reasonable control may affect estimated delivery times.
Pre-Order and Mixed Orders
If an order contains both an in-stock item and a pre-order item, fulfillment timing may vary. Items may be shipped separately or together depending on availability and fulfillment arrangements.
Contact Us
If you have questions about shipping or your order, contact:
WEXARO
Operated by ZatoCase LLC
4800 N Federal Hwy
Boca Raton, FL 33431
United States
Email: wexaro@outlook.com